i guarantee all my installs for 12 months (dish requirement) i give them a number to our local office and tell them not to waste their time calling the 800 number. so long as the sub hasn't effed something up, it gets fixed the next day for free. i take a lil extra time to do it right and make sure they've at least been told how it works before i leave.......if i do get a call back it's either equipment or the sub has the tv on the wrong channel.........i usually troubleshoot on the phone before i leave the office and everything's hunky dory.
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