It happened at the Denver Airport. This is hilarious. I wish I had the
guts of this girl.
For all of you out there who've had to deal with an irate customer,
this one is for you. An award should go to the United Airlines
gate agent in Denver for being smart and funny, while making
her point, when confronted with a passenger who probably
deserved to fly as cargo.
_______________________
A crowded United Airlines flight was canceled.
A single agent was re-booking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He slapped
his ticket on the counter and said, "I HAVE to be on this flight and it
has
to be FIRST CLASS."
The agent replied, "I am sorry, sir. I'll be happy to try to
help you, but, I've got to help these folks first, and I'm sure we'll
be able to work something out."
The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear,
"DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address
microphone, "May I have your attention please, " she began, her voice
heard clearly throughout the terminal. "We have a passenger here at
Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his
identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man
glared at the United agent, gritted his teeth and swore "F*** You!".
Without flinching, she smiled and said, I'm sorry sir, you'll have to
get in line for that too."
