Starting August 1st Time Warner Cable will take over Comcast and not everyone's happy about the switch.
Time Warner already has more than two million customers in Texas, now they will pick up another 600,000.
Spokespeople with Time Warner Cable say only minimal changes are planned and that everything will basically stay the same. The biggest change, they say, is the name.
For Lynn Murphy and Calvin Ollison, watching football is a favorite pastime. They want to make sure Time Warner will provide them with the same services... one of the most important to them, the NFL Network.
"I would switch to another carrier, Yeah, because I have to have that NFL," Ollison said.
Time Warner says they are aware of the many concerns and with a new provider comes some change. As of midnight July 31st the NFL Network will not give access to a signal to former Comcast customers.
"As we begin to integrate these systems and Time Warner comes in, there are some contracts with programmers that Time Warner does not have a contract with that Comcast did," says Gary Underwood, Time Warner Cable public relations. "And the NFL Network is one of those channels."
Former Comcast customers will continue to have e-mail service, but the e-mail address will change. Customers who subscribe to high speed internet will be switched to Road Runner service.
"If you are customer right now of Comcast Internet Service you will be migrated over to Road Runner high speed online service... that's the Time Warner cable internet," says Gary Underwood, Time Warner Cable. "What will happen is we will be migrating those customers over for a one-year period to Road Runner e-mail addresses."
Time Warner officials say as of August 1st the service provider is changing, but they plan to provide the same quality service.
As a longtime Comcast customer Lynn Murphy says, she wants to make sure she doesn't become just another number. "It becomes too impersonal. You're just a number. Where as Comcast, being a local carrier, of course is going to be concerned about the consumer market here."
Time Warner says there are currently no plans to increase rates and they will be hiring additional call center staff.
Comcast gone from N Texas
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