I'm appalled that the customer has enough smarts to make a video, but is too stupid to see the real issue. It's obvious the blame is on comcast for their long hold times, and lack of skilled labor. Maybe if these cable companies would start worrying more about their own infrastructure, and paying their technicians a decent wage, we wouldnt see overworked and over stressed techs falling asleep. Let alone the ludicrous hold times. The moron that posted the video deserves now to lose his job, due to one of his coworkers laziness. So he feels what that tech feels.
I walked away from cable tv work years ago, and havent looked back. I know a few guys out there now still doing it, and how they manage to pay their bills is beyond me. Even directv work pays over 25% less than it did 6 yrs ago. The only work left that's paying decent is the dish network installs. I'm only doing those part time as it is.
I just hope that some big shot at comcast sees the video for what it really is, and not just some guy sleeping on a customers' couch.
Look beyond that, and realize the guy sat there and lost his job because of LONG HOLD TIMES TO USELESS TECH SUPPORT !!!!
Re: A Comcast Technician Sleeping on my Couch
Member #: 47055
Registered: 6/29/2006
Posted:
4
Name:
Kieran
Occupation:
Technician
Location:
Lakewood, NJ
There is 1 reply to this message
