Customer is now offline. I ran the line out from the node to the amp just before the customer. Everything is set right. For an evening she had a 51 transmit then then next day off AGAIN.
I then ran the same line again looking for breaks. NONE found
I attached a picture to kinda help.
Our main office runs off the same leg as this customer. Minus a few things. The only difference between our office and her house is one Trunk Amp and two Splitters (Hardline)
The main office is transmitting at 42.
I lack the exp to know what to do. Only thing I can think is either a bad splitter and/or Amp?
I'm currently looking up other customers on this line...
Office seems some what forgetful in putting node info in when creating new internet accounts... :( This makes my job harder..
Return still Bad! :(
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