DirecTV said it filed a lawsuit in U.S. District Court in Southern Texas against 12 individuals, including at least 10 former customer service agents, it said were allegedly involved in a scheme at a Texas call center to fraudulently activate programming accounts.
DirecTV said it believes those accused in the lawsuit allegedly attempted to defraud the company by creating subscription accounts with false information and fraudulently linking access cards to existing accounts that enabled others to receive DirecTV programming without authorization or proper payment.
The suit was filed following a lengthy investigation by DirecTV's Office of Signal Integrity and legal department into improper activities at the call center in Pharr, Texas, the company said. The center is operated by a third-party vendor that is under contract to DirecTV to provide customer support.
DirecTV also said investigators determined no customer information was compromised by the call center employees involved in the scheme.
The company claims in its litigation that the defendants violated the Federal Communications Act, the Electronic Communications Privacy Act (wiretap laws) and Texas state law. Other claims also include unjust enrichment, tortious interference, civil conspiracy and fraud.
DTV Texas lawsuit in U.S. District Court
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