That should be self evident in cable as well but does anyone care?
Look at Dish Network. They very clearly spell out what is a basic install and what is not. What is included and what is extra. Then to avoid dealing with idiot customers too arrogant and stupid to read the fine print, they forbid contractors from upcharging for NONSTANDARD WORK. What part of NONSTANDARD misses anyone here?
Then they stop eating the cost at Dish Network, continue the requirement of contractors to do all NONSTANDARD WORK at NO EXTRA CHARGE and then refuse to pay the contractors.
If they are going to do that, then they might want to change their basic professional install inclusion guidelines formally. But they haven't.
All Dish cares about is COMPLETION RATES. You can have a customer so far into the trees than Ents are their neighbors and Elves are frequently in their yards and no amount of site surveys with photographs will convince Dish that there is NO line of sight. They will still have a DNSC crew out there to confirm it and when THEY say there's no line of sight, they will send a DNSC shift supervisor out to lie to the customer and mount a dish on a pole three hundred feet from the house, trench the line, and when it is not working because it looks right into a thick clump of trees, they will then lie to the customer and blame the boxes and walk.
That's not a complete job. That's fraud.
Neither Dish nor Direct nor any of the cable operators cares that their total indifference to the fundamental unfairness of insane work completion demands combined with insane workloads and put against declining pay is destroying the public's perception of cablers by way of removing incentives from the installers to do good work other than the questionable incentive of keeping their job. When you labor harder than the teenage yahoos at WalMart ever do and make about as much as them, go ahead, fire me. Do me a favor..
More and more idiots are in the ranks, fewer and fewer good workers, and the operators DO NOT CARE. Job quality is dropping steadily and the operators DO NOT CARE. Customer dissatisfaction with IW quality is increasing and the operators DO NOT CARE. Why should they? There's no alternatives. DBS was SUPPOSED to have been an alternative. How can it be when it is loaded with people too braindead to be bottom of the barrel at cable?
When systems that had not one but TWO drop rerun projects from 59 to 6 STILL have more than 10% of their drops original 59 but down in the records as having been replaced, when fittings from ten years ago which are corroded can still be found in every lockbox, when lockboxes are broken and unrepaired for ten straight years despite a mound of repair requests being submitted every straight year, what does that tell you?
When the SBCA makes grounding a goodly part of their training, as does DNSC in-house training, yet more and more installers fail to ground properly every year, what does that tell you?
When people who can afford to tip you with a brand new Escalade with their lunch money get away with four free outlets with a free tripod on a fourth story 60 degree slope roof and the operator pays you under $60 for all that work, what does that tell you?
It tells me we are screwed.
Re: SAT installers...listen
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