Experienced Telecom Manager Needed (Austin, TX)
Full-time Employee
Texas
Austin, TX
Job Description
GI Broadband is a leading provider of cable, high speed data and digital voice installation services to Charter Communications in Central Florida and Central Texas markets. We are currently seeking customer service oriented professionals to join our team.
GI Broadband is looking for a Project Manager to manage a team of Cable Technicians responsible for cable, internet, telephone and alarm installation in customer homes and businesses.
Responsibilities include:
*Direct liaison between GI Broadband and our customer(s)
*Maintain positive customer relationships
*Maintain profitable daily customer workload within all time frame requirements and installation specifications
*Screen applicants, interview, hire or retain, train, supervise, discipline, evaluate field technicians, office support personnel, and supervisors
*Ensure and maintain all billing and payroll integrity, as well as corporate paperwork requirements
*Ensure and maintain all customer and company quality control and safety requirements
*Maintain and control all company assets and customer inventory
*Analyze operations, identify performance issues and recommend and implement corrective action
*Hold regular staff meetings for timely communications of customer and corporate directives and or changes
*Complete Weekly Reports which summarize all operational concerns i.e. converter reconciliation, quality control, work load, system and personnel needs, etc.
Requirements:
*Must be able to pass background and drug screening
*Valid driver's license with minimum of 2 years driving experience and a good driving record
*Bachelors Degree or equivalent experience.
*Must have 3 years management experience in cable television, telecommunications or customer service industry
*Advanced knowledge of voice processing and local area network systems
*Excellent customer service skills
*Excellent oral and written communications skills
*Must be flexible with hours as nights and weekends apply
Please stop by the office address below or contact us via email today for more info and to get started!
9701 Dessau Rd
Ste 103
Austin, TX 78754
GI Broadband is looking for a Project Manager to manage a team of Cable Technicians responsible for cable, internet, telephone and alarm installation in customer homes and businesses.
Responsibilities include:
*Direct liaison between GI Broadband and our customer(s)
*Maintain positive customer relationships
*Maintain profitable daily customer workload within all time frame requirements and installation specifications
*Screen applicants, interview, hire or retain, train, supervise, discipline, evaluate field technicians, office support personnel, and supervisors
*Ensure and maintain all billing and payroll integrity, as well as corporate paperwork requirements
*Ensure and maintain all customer and company quality control and safety requirements
*Maintain and control all company assets and customer inventory
*Analyze operations, identify performance issues and recommend and implement corrective action
*Hold regular staff meetings for timely communications of customer and corporate directives and or changes
*Complete Weekly Reports which summarize all operational concerns i.e. converter reconciliation, quality control, work load, system and personnel needs, etc.
Requirements:
*Must be able to pass background and drug screening
*Valid driver's license with minimum of 2 years driving experience and a good driving record
*Bachelors Degree or equivalent experience.
*Must have 3 years management experience in cable television, telecommunications or customer service industry
*Advanced knowledge of voice processing and local area network systems
*Excellent customer service skills
*Excellent oral and written communications skills
*Must be flexible with hours as nights and weekends apply
Please stop by the office address below or contact us via email today for more info and to get started!
9701 Dessau Rd
Ste 103
Austin, TX 78754
Contact
x x x x Canceled/Expired Listing x x x x
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expires
job listing #67159 •
tiny link cabl.co/erDn
